SHIPPING AND DELIVERY:
FREE SHIPPING on all orders over $200 USD within Mexico
The health and safety of our staff and customers is of the utmost importance to us. Please allow an additional 5-7 business days for all orders to ship at this time. Please note processing times do not include weekends or holidays.
TAXES AND DUTIES:
All orders shipped outside of Mexico will be subject to duties and taxes upon receipt. Please note that all duty and sales taxes are non-refundable through Aurelia.
IMPORTANT: Due to COVID-19, there may be additional delays for processing returns. Please contact us at firstname.lastname@example.org if you have any questions.
For specific product care inquiries, please email us at email@example.com.
GUARANTEE & WARRANTY
All Aurelia products and materials are made and sourced in Mexico. We pride ourselves on high-quality handmade products made with the utmost care by our beloved specialized artisans.
All prices are in US dollars.
Please note that hardware colors may vary from silver to brass and antique brass. We unfortunately cannot give clients the choice and variation will be chosen by artisan.
All Ladrillo bags are carefully handmade by our artisans specialized in woodworking. Each Ladrillo, regardless of it’s wood type, is one-of-a-kind and cannot be replicated in its entirety. Please treat your Ladrillo with utmost care, as the wood is susceptible to scratching easily. Variations in surface, color and scratching are not viewed as defects.
Our rein straps are all entirely handmade through team work by multiple specialized artisans at a time and are made out of 100% cotton thread. This means each rein strap is unique in its own specific coloring, marking, and thread choice. All rein straps have cow-hide tongues on the sides where interchangeable straps can be attached and worn with any/all Ladrillo bags.
Our leather straps are all entirely handmade by specialized artisans and are made out of 100% cow-hide. All straps are interchangeable and can be worn with any/all Ladrillo bags.
Manufacturing defects are assessed on a case by case basis with valid proof of purchase from www.aureliamexico.com.